www.alisongoldstein.com is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers.

This Personal Information is obtained only by email or phone contact and via our website contacts form.

We collect your Personal Information for the primary purpose of providing our services to you, and marketing.  You may ask for us to delete your contact details for any time by emailing us.

Third Parties

Your information will not be disclosed to any third parties without your consent.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us by email.

www.alisongoldstein.com will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

www.alisongoldstein.com

coach@alisongoldstein.com

Understanding

The terms and conditions below apply to all coaching services provided by Alison Goldstein to any individual or organisation (“the client”) and constitute the contract for the service.

Coaching is not psychological counselling or any type of therapy, and should not be construed as such.

In return for the fees payable by the client (or by a third party on their behalf), Alison Goldstein agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with Alison Goldstein at the commencement of coaching.

Responsibility & Commitment

Alison Goldstein will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with Alison Goldstein.  Alison Goldstein accepts no liability for the client’s actions. Alison Goldstein has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or to achieve their desired outcomes or goals.

The client will be required to complete a form at the commencement of coaching; the client will be asked if they are ready to take action to make the necessary changes.

Confidentiality

Personal information or business information supplied to Alison Goldstein by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.

Alison Goldstein and the client will be required to sign a confidentiality agreement at commencement of coaching.  Alison Goldstein will respect the client’s privacy and seek written permission before disclosing they are a client.

Clarity & Style

Alison Goldstein will discuss with the client their preferred style of coaching.  The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with Alison Goldstein on any area of the coaching process.

Feedback about the service is welcomed and can be given during a coaching session or by email to coach@alisongoldstein.com

Alison Goldstein is continually striving to ensure the standard of service it provides to its clients remains outstanding.  At the end of the coshing process, or series of coaching sessions, the client will be asked to complete a feedback form.

Coaching Procedure

The coaching schedule will be arranged between Alison Goldstein and the client and can be booked up to 3 months in advance.  Alison Goldstein will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number of coaching session will be agreed at the start of coaching between Alison Goldstein and the client, and confirmed by Alison Goldstein by email. Where no specific number is agreed, sessions will be provided on a session by session basis. Due to the nature of coaching, the initial term usually recommended is 3 months.  Additional sessions can be booked thereafter.

The length of each session is usually 1 hour but can be agreed between Alison Goldstein and the client at the commencement of the session.

Coaching will take place between the client and their coach via Skype (or similar), by telephone (client calls coach) or face to face.

Alison Goldstein may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired outcomes. Where possible, clients are requested to submit any information requested by Alison Goldstein relating to assignments at least 24 hours before the coaching session when they are to be discussed.

The client may contact Alison Goldstein by phone or email between sessions to share a success or seek clarification on a coaching issue.  Support between sessions is seen by Alison Goldstein as a necessary part of the coaching process.  Alison Goldstein will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.

Cancellation & Rearranging Sessions

If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances Alison Goldstein may need to rearrange a coaching session; in these circumstances Alison Goldstein will use reasonable endeavours to provide a mutually satisfactory alternative appointment for the client.

Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.

The client may terminate their coaching contract at any time in writing or by email.  Any monies owed at the time of cancellation will become due immediately.  Refunds on payments made against future sessions will be at the discretion of Alison Goldstein.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Alison Goldstein can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Alison Goldstein where practicable, and the client will be refunded any advance payments made for coaching sessions not yet provided.

There may be occasions when Alison Goldstein may recommend to the client that they seek an alternative service more suited to their current needs.  In this event Alison Goldstein will fully discuss the reasons for the recommendation with the client.  It is the client’s sole responsibility to decide whether to follow the recommendation and Alison Goldstein does not accept any liability for the outcome of any decisions the client chooses to make.